Cancellation Policy

  • No refunds are issued after samples have been collected.
  • If samples have not been collected, the order can be cancelled within 30 days of purchase minus a 20% fee for testing center scheduling and physician charges.
  • Orders not used within 90 days of purchase will be cancelled and are no longer eligible for a refund.
  • Any order scheduled over the phone with a care counselor are non-refundable.